Identick
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Privacy Policy

This Privacy Policy governs the manner in which we collect, use, maintain and disclose information collected from Clients (each, a “Client”) of the Identick Ltd. (“Identick”) website, dashboard, and API (the “Service”).

  1. PERSONAL IDENTIFICATION INFORMATION

    We may collect personal identification information from Clients in a variety of ways, including, but not limited to, when Clients visit our Service, register on the Service, fill out a form, send data to our API, and in connection with other activities, features or resources we make available on our Service. We will collect personal identification information from Clients only if they voluntarily submit such information to us. Clients can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Service-related activities.

    Account Information: We collect your first and last name, e-mail address, password, country, and company name if voluntarily submitted.

    Device-related Data: We collect and store the IP address of any device that interacts with our Service.

    Service-related Data: We collect and store any information you voluntarily submit to us on behalf of your company or users when interacting with our Service, including any data sent to our API, to fulfill our obligations to you in this Service.

    Payment Information: We collect your credit card information if voluntarily submitted. All credit card information is stored and secured by BlueSnap, a trusted online payment processor. Identick does not store any credit card payment data, apart from the last 4 digits of your credit card number.

  2. NON-PERSONAL IDENTIFICATION INFORMATION

    We may collect non-personal identification information about Clients and their users whenever they interact with our Service. Non-personal identification information may include the browser name, the type of computer and technical information about means of connection to our Service, such as the operating system and other similar information.

  3. WEB BROWSER COOKIES AND LOGS

    Our Service may use “cookies” to enhance the Client’s experience. The Client’s web browser may set cookies for record-keeping purposes and sometimes to track information about the Client. The Client may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Service may not function properly.

    Our Service makes use of Google Analytics to track Client interactions with our Service. This information allows us to better understand how and when Clients interact with our Service, helping us to improve the Service in the future.

    Our Service makes use of log files, which track actions occurring on the Service. These log files may include data such as IP addresses, browser user agents, Internet service providers, requested/referring/exit pages, date/time stamps, and any other data sent to our Service, including data sent to our API.

  4. HOW WE USE COLLECTED INFORMATION

    We may collect and use your personal information for the following purposes:

    • To operate our Service– we may use the data you provide to fulfill our obligations to you in this Service, and to ensure the successful operation of our product.
    • To improve our Service– we may use the data and feedback you provide to improve our product offering.
    • To send periodic e-mails– we may use your e-mail address to send you e-mails with updates about our products (which you may opt out of), and to respond to inquiries, questions, and/or other requests made by you.
    • To personalize user experience– we may use information in the aggregate to understand how our Clients as a group use the resources provided on our Service.

  5. WHERE WE STORE YOUR INFORMATION

    Our Service hosting is divided in to two parts:

    1. Your personal account information (e.g. Email Address, Name and device information) is handled and stored with Auth0, in servers located in the European Union to comply with GDPR, for our European users.
    2. Other than personal account data, the rest of our Service’s data is hosted on servers located in the United States. If you are accessing our Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in facilities in the United States.

    If you are a resident in the European Economic Area, then these facilities may not have data protection or other practices as comprehensive as those in the EEA. We will however take all necessary measures to protect your personal information in accordance with this privacy policy and applicable law.

  6. HOW WE PROTECT YOUR INFORMATION

    We adopt appropriate data collection, encryption, storage, processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, e-mail address, password, and other data stored on our Service.

    Sensitive and private data exchange between the Service and its Clients happens over a TLS/SSL secured communication channel and is encrypted and protected with digital signatures.

  7. WHEN WE DISCARD YOUR INFORMATION

    We only store your personal information for as long as necessary for the purposes set out in the Terms of Use and this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). Under no circumstance in this policy shall we store your personal information for longer than 90 days past the termination date of your account.

    Any information you submit to us as part of your interaction with our Service, including data sent to our API, is discarded as soon as it is no longer required in order to fulfill our obligations to you in this Service.

  8. SHARING YOUR INFORMATION

    We do not sell, trade, or rent Clients’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information with our business partners and trusted affiliates for the purposes outlined above.

  9. THIRD PARTY LINKS

    Clients may find content on our Service that links to the sites of our partners, suppliers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by sites linked to or from our Service. In addition, these sites, including their content and links, may be constantly changing. These sites may have their own privacy policies and customer service policies. Browsing and interaction on any other site, including sites which have a link to our Service, is subject to that site’s own terms and policies.

  10. YOUR RIGHTS AS A EUROPEAN RESIDENT

    If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us.

    Additionally, please note that we process your information in order to fulfill contracts we might have with you, or otherwise to pursue our legitimate business interests listed above.

    Finally, please refer to our Data Processing Addendum (DPA) for more information on how personal information is processed in a lawful and transparent manner.

  11. CHANGES TO THIS PRIVACY POLICY

    Identick has the discretion to update this privacy policy at any time. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

  12. YOUR ACCEPTANCE OF THESE TERMS

    By using this Service, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Service. Your continued use of the Service following the posting of changes to this policy will be deemed your acceptance of those changes.